Version 2026-04-21
Related: Privacy Policy · Data Processing Addendum · Acceptable Use Policy
By accessing or using SDV-FZ OS (the "Service"), which is operated by SwiftDeal Ventures FZ LLC, a UAE free-zone company ("SDV-FZ", "we", "us"), you ("Customer", "you") enter into a binding agreement with us on the terms set out in this document and in the documents incorporated by reference (the "Agreement").
If you are accepting this Agreement on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not have such authority, or if you do not agree with the Agreement, you must not use the Service.
SDV-FZ OS is a cloud-hosted restaurant operating system covering procurement, kitchen, front-of-house, finance, HR, admin, and marketing workflows. The Service is delivered on a subscription basis and may include AI-assisted features ("Steve", "Sam" and related modules).
We may add, modify, or remove features at our discretion, provided we do not materially reduce the core functionality you paid for within a given billing period.
You must register with accurate, current information and keep it current. You are responsible for all activity under your account and for safeguarding credentials. You must be at least 18 years old and legally capable of forming a contract.
You will enable multi-factor authentication on any account with the OWNER role. You will not share accounts or use a single user login for multiple employees.
Paid subscriptions are billed in advance via Stripe in AED or USD as displayed at checkout. Trial periods and promotional pricing (including hybrid trials such as 14-day free plus 45-day reduced-price) are offered to new accounts only and expire automatically.
All fees are exclusive of taxes, duties, and levies, including UAE VAT (5%), which will be added where applicable.
You may cancel at any time through the billing portal. Refunds are not provided for partial months. If a payment is reversed by your bank or card issuer (a "chargeback") in a manner we consider unjustified, we may charge a USD 25 processing fee and suspend the Service until the balance is cleared.
You retain all ownership rights in the data you or your users upload or generate within the Service ("Customer Data"). You grant us a worldwide, non-exclusive licence to host, process, transmit, and display Customer Data solely to operate the Service, to provide support, and to generate anonymised and aggregated analytics that cannot reasonably be used to re-identify you or your customers.
We do not sell Customer Data. Sub-processors are listed in the Privacy Policy.
You may export Customer Data at any time through the in-app export tools. On termination we retain Customer Data for a 30-day grace window, after which it is deleted, subject to any legal retention obligations.
You warrant that (a) you have the right to upload the Customer Data you upload; (b) your use of the Service complies with all laws applicable to you, including UAE tax law, labour law, food-safety law, data-protection law, and any law applicable to your end customers; (c) the content you generate does not infringe third-party rights.
You will indemnify, defend, and hold harmless SDV-FZ and its directors, officers, employees, and agents from and against any claim, loss, liability, damages, fine, penalty, or expense (including reasonable legal fees) arising out of or relating to: (i) Customer Data; (ii) your use of the Service in breach of this Agreement or applicable law; (iii) any dispute between you and your employees, customers, suppliers, or tax, labour, or regulatory authorities.
You will not: (a) use the Service for any unlawful purpose or in breach of sanctions; (b) upload, transmit, or store spam, malware, or infringing content; (c) generate or distribute fraudulent or misleading reviews, including in ways that breach the UK Digital Markets, Competition and Consumers Act 2024 ("CMA review rules") or equivalent consumer-protection regimes; (d) use the Service to evade tax, money-launder, or finance illegal activity; (e) upload child sexual abuse material (we report such content to authorities on a zero-tolerance basis); (f) reverse-engineer, decompile, scrape, stress-test, or build a competing product using the Service; (g) circumvent rate limits, seat limits, quota, or entitlement checks; (h) use the Service in a way that would cause you to breach the terms of a third-party service you integrate with (including delivery platforms or payment processors).
Violation of this section is a material breach and may result in immediate suspension.
We target 99.9% monthly uptime for the production Service, measured excluding scheduled maintenance and events outside our reasonable control (force majeure, upstream provider outages, internet-backbone outages).
We may perform emergency maintenance at any time and scheduled maintenance with reasonable advance notice by email or in-app notification.
To the maximum extent permitted by law, our total aggregate liability to you in connection with this Agreement — whether in contract, tort (including negligence), statute, or otherwise — is capped at the fees you actually paid to us in the 12 months immediately preceding the event giving rise to the liability.
We exclude all liability for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of goodwill, loss of business, loss of anticipated savings, and loss of or corruption of data beyond the cost of restoration from your most recent export.
Nothing in this Agreement excludes liability that cannot be excluded by law (including for fraud, wilful misconduct, or death/personal injury caused by negligence).
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express, implied, or statutory, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components, or that any information produced by the Service (including AI output) will be accurate or suitable for your purposes.
The Service, including AI-assisted features, provides information tools — not professional advice. Outputs relating to tax, accounting, payroll, employment, immigration, food-safety, insurance, or legal matters must be verified by a qualified professional before you act on them. You are solely responsible for decisions you make based on the Service.
AI-assisted features may produce inaccurate, incomplete, or misleading outputs. You will review AI outputs before relying on them. You grant us the right to log prompts, responses, and metadata for service operation, abuse detection, and quality improvement.
We will not use your confidential Customer Data to train foundation models for third parties. Where sub-processors offer a non-training commitment (e.g. enterprise API tiers), we will use that tier for Customer Data.
We may suspend the Service immediately if we reasonably believe: (a) fees are overdue by more than 14 days; (b) your use of the Service threatens the security, integrity, or availability of the Service to other customers; (c) your use is unlawful or breaches Section 7 (Prohibited Use); (d) a regulator, court, or payment provider compels us to do so.
Either party may terminate for convenience on 30 days written notice. Either party may terminate for cause immediately if the other commits a material breach not cured within 14 days of written notice.
This Agreement is governed by the laws of the Dubai International Financial Centre ("DIFC"), a common-law jurisdiction within the UAE. The DIFC Courts have exclusive jurisdiction over any dispute arising out of or in connection with this Agreement, subject only to our right to seek injunctive relief in any competent court to protect our intellectual property.
If the DIFC Courts for any reason decline jurisdiction, the parties agree that the dispute shall be referred to arbitration under the DIAC Arbitration Rules in English, seated in the DIFC, before a single arbitrator.
Each party waives any right to participate in a class, collective, or representative action against the other.
SDV-FZ retains all right, title, and interest in and to the Service, including software, design, user interface, AI personas ("Steve", "Sam"), documentation, and trademarks. No rights are granted to you except the limited right to use the Service in accordance with this Agreement.
Feedback you provide about the Service may be used by us without obligation or compensation to you.
We may update this Agreement from time to time. Material changes will be notified by email and/or in-app notice, and — for material changes — re-acceptance will be required on your next login. Continued use of the Service after the effective date constitutes acceptance.
You may not assign this Agreement without our prior written consent. We may assign to an affiliate or to a successor in a corporate transaction.
This Agreement (together with the Privacy Policy, Data Processing Addendum, and Acceptable Use Policy) is the entire agreement between the parties and supersedes any prior proposals, representations, or agreements. If any provision is held unenforceable, the remainder stays in effect.
Legal notices: SwiftDeal Ventures FZ LLC, Dubai, United Arab Emirates. Email: sagar@swiftdealventures-fz.com. Any notice to us by email is effective when acknowledged by us in writing.
SwiftDeal Ventures FZ LLC, Dubai, United Arab Emirates. Operator of SDV-FZ OS. For legal notices: sagar@swiftdealventures-fz.com.